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Speed and Flexibility: Virtual Customer Journey Mapping

Knowing what a customer experiences or is supposed to experience as they interact with your organization or your product/service is critical to winning in the marketplace.  Organizations are increasingly relying on customer journey mapping to understand and design the optimal customer experience including the touch points customers have that can shape their perceptions and buying… Continue reading Speed and Flexibility: Virtual Customer Journey Mapping

Simplify Your Product & Software Design Efforts

There’s lots of ideas out there, but turning an idea into a real product is challenging. The best product designers are able to work virtually with their team members, and they develop a robust outline for  turning their ideas into marketable products. There are several effective product design methods.  For our purposes here, let’s look at… Continue reading Simplify Your Product & Software Design Efforts

Six Tips for More Effective Virtual Meetings

Sometimes it seems meetings can be either a blessing or a curse. When they are well run, they can provide a productive path to making sound decisions and building a collaborative team. However, we have all been in too many meetings that were poorly planned and executed, leaving us wondering, “Why are we here?” or… Continue reading Six Tips for More Effective Virtual Meetings

Facilitating Agile Ways of Working Through Digital Collaboration Tools

As the speed of business accelerates, more organizations are adapting Agile project methodologies to accelerate innovation, make decisions more rapidly, and introduce products and services more efficiently. Agile offers better ways to deliver the speed and flexibility required to achieve strategic goals.  The foundation of the Agile design approach is empowering people to produce more… Continue reading Facilitating Agile Ways of Working Through Digital Collaboration Tools

Collaborating Virtually Online and Offline

Several weeks ago, I participated in a series of work sessions with a client which was conducted over a live video platform. The group included people from Europe, Asia, and North America on the same call.  As we progressed, I often felt sorry for the participants from Asia. The calls were scheduled during normal business… Continue reading Collaborating Virtually Online and Offline

Using Video to Improve Team Communication

The ability to visualize ideas is significant.  With remote work arrangements still dominating many businesses and industries, having a digital collaboration platform allows dispersed teams to brainstorm issues, create solutions and model options in much the same manner as if they were in person. When groups that must work virtually gather in a common virtual setting,… Continue reading Using Video to Improve Team Communication

Better Ways to Build on Others’ Ideas

Most of us are called upon frequently to provide feedback during our daily work or personal lives. We give feedback when we interact with co-workers, contractors, students, or project team members. People present their suggestions and others build on those ideas as groups work together to find answers and solutions. With so many of us… Continue reading Better Ways to Build on Others’ Ideas

Choosing the Best Way and the Best Place to Make Decisions Virtually

There are multiple ways that organizations, social institutions, and even families reach decisions affecting a group of people. The continuum of methods ranges from one person making the call to a broad, diverse group collaborating to reach consensus.  Let’s look at some of the basic decision making models that are used in organizations and groups:… Continue reading Choosing the Best Way and the Best Place to Make Decisions Virtually

Getting the Balance Right

When teams come together to brainstorm issues and identify solutions, they achieve the best results when all the participants provide input and feedback. However, the social dynamics of group settings can often interfere with that process. For example, studies have shown that when women are outnumbered by males in a group setting, they typically sit… Continue reading Getting the Balance Right

How to Lead a Collaborative Team

Several years ago, I was leading a team of young startup executives. We soon realized that we did not really know much about strategy and leadership. So we arranged for me and my team of four to attend a workshop presented by a leadership and growth strategy organization.  During the workshop, we participated in an… Continue reading How to Lead a Collaborative Team